Delivery & Returns Policy
All sales are subject to this policy in addition to our Terms and Conditions
You will receive an Order Confirmation email as soon as you have placed an order. Please retain this email as we may ask you for information from it in any correspondence. If you do not receive this email, please contact email@example.com so that we can investigate and confirm whether your order has been placed successfully.
Prices are as set out on the website and include VAT unless otherwise shown. Where item prices exclude VAT, it will be added in your shopping basket at the current rate, where applicable. We reserve the right to alter prices at any time.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens.
DELIVERY INFORMATION AND SHIPPING COSTS
Lead-times quoted are a guide as indicated at the time of payment received and may vary depending on availability of materials and production capacity in our studios and workshops. Pieces delivered will be in accordance with details on the official order acknowledgement. Small items are packaged in cardboard and larger pieces are generally blanket wrapped/plastic wrapped /foot protected. Specialist packaging may be charged extra.
Please note, the customer is responsible for ensuring access at site is sufficient for receiving large items. Delivery charges are estimated according to specific locations, type of delivery and timeslot. Costs quoted are for ground floor delivery. Any other arrangements may incur extra cost. Delivery times are occasionally subject to change. If delivery is delayed STUDIO BRITAIN* does not accept any liability for any consequential loss.
If a delivery needs to be postponed and rearranged, please email 72 hours in advance. A cancellation fee maybe incurred if a request to change your delivery has not been received.
For customer collection a signature is required for receipt of goods at pick up acknowledging perfect condition unless otherwise noted. Damage to a piece once it has left company premises is the responsibility of the customer.
Due to the many variables in calculating delivery and shipping costs, e.g. size, weight, value, fragility, domestic and international deliveries, by air or sea etc., the price of items shown excludes delivery or shipping unless expressly stated in the item description. In some cases, a separate shipping charge will be calculated automatically and added to the total - you can still cancel the purchase if you are not happy with the shipping price. Where no delivery or shipping price is displayed, we will contact you following your order to provide you with a shipping quotation, based on verifiable list prices. We do not charge for handling or packing.
Where items are to be exported from the United Kingdom, you shall be responsible for complying with any legislation or regulations governing the export from the United Kingdom or the importation into the country of destination of the items and for the payment of any duties therein. If the sale is zero rated or not subject to Value Added Tax due to the export of items, you shall take all necessary steps to export the items within the time limits and in accordance with the requirements of HM Customs and Excise and shall notify HM Customs and Excise of the export. You shall indemnify STUDIO BRITAIN* against any claims made against STUDIO BRITAIN* for Value Added Tax or other expenses or penalties charged by HM Customs and Excise if the goods are not exported within the time limits or for any other reason relating to your order.
Shipping prices for outside the UK exclude local taxes charges and duties and occasionally other additional charges payable by the customer.
The following types of goods are exempt from being returned or refunded:
* Custom, bespoke or made-to-order items
* Items acquired by us for you in specific response to a request where those items are not normally available.
* Sale or ex-display items discounted due to cosmetic damage.
Stock items may be returned provided we are notified within 7 days of receipt of goods.
Our returns policy for stock items lasts 7 days for sales to customers in the EU. If 3 days have passed by since the receipt of your purchase or you are not in the EU, then unfortunately we cannot automatically offer you a refund or exchange - if this is the case please contact us by email firstname.lastname@example.org so we can consider your request.
To be eligible for a return, your stock item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or partial refund. If approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, usually within ten days.
You will be responsible for insuring your item during return shipping. If you receive a refund, the cost of the original and return shipping and insurance (as applicable) will be deducted from your refund.
Made-to-order and bespoke sales are non-refundable at any point. Once production has started these orders cannot be cancelled. Stock orders that have not been dispatched can be cancelled after the order has been received but this is normally no more than a 24-hour window.
*STUDIO BRITAIN is a trading name of Beyond Basic Ltd